Perfect.
Right now, I think we're in an era when the number of passengers is exploding. I expect that the trend will continue to grow. I think we're in a situation where, with increased knowledge, there will be more people making complaints. We're already starting to see that. I've been through exercises where it seemed too troublesome for me to claim it, where the payoff was limited to $100 on the terms of carriage. I'm hearing the airlines say, on the flip side, look, if compensation levels get too high under this new regime, it will drive up costs.
I'm wondering if you have any comments, when we're looking at this explosion of passengers and the assertion that this will drive up costs, whether the answer is not to say, “Look, if we establish standards, you have to meet them, even though you have razor-thin margins.”
If you could comment, that would be great.