Since it's one of my members, I think in this particular case it is unusual for sure. Whether it's the subject company or other companies, in remote areas of the country like that, sometimes they'll approach it in different ways.
Sometimes they'll send an actual certified mechanic up there, but it's important through.... We generally do them through dealers, because we have certified technicians. Sometimes these are safety related. Delegating that work off to sort of an after-market mechanic or something like that.... Sometimes it means either compliance or not with the Motor Vehicle Safety Act, and they will not allow it to go to after-market service repair. They will either send somebody up to that location or, as you mentioned, freight the vehicle down to where there is a dealership. I think in this particular case, Chrysler dealt with that.
That's really the issue here. You need to have the right person to do the work, particularly in this situation where you have a safety recall, and have it certified that it meets all the requirements of the law, and obviously compliance with satisfying the recall.