I think it's fair to say that companies—whether it's trying to identify sales opportunities or whether it's how they conduct their business in terms of customer satisfaction—include things like recall response rates and so forth. The key point I wanted to make very clearly is that putting something in the act and defining it specifically, which would generate letters upon letters, really is not going to serve anybody very well. What we're suggesting here is to go back to the regulations. In section 15, it spells out all the information that should go into consumer notification. If we want to add to that, then we can more easily change the regulation, but, more importantly—I think someone touched upon it earlier—if we want to get to consumers and we want to increase response rates, then what's the best way to do that in this age? That's through electronic means: websites, social media, Facebook. Companies are all moving in that direction.
On September 28th, 2017. See this statement in context.