There are certainly several. I'll touch on those and then ask our director of water services for Halifax Water to add to that.
Our goal is to break down as many barriers as possible. Cost is one, right up front. People don't necessarily want to make that big investment. Also, there is just inconvenience and knowledge. There is the inconvenience of having to dig up your front lawn, and the knowledge required to arrange for a contractor to come to your doorstep and go through that contractual relationship, not knowing whether you're getting a good deal or not.
What we've done as a utility is pre-clear some of our contractors to be available to customers. We have now named contractors for our customers to contact, and as you said, we will encourage folks to do it once.
We have provided an incentive as well. That's another barrier. We've just been successful through our regulator, Nova Scotia Utility and Review Board, at providing 25% of the costs on the private side. We're realizing that the financial piece is still a big piece and we're trying to break those barriers down.