Thank you for the question, and I can assure you that when the bill of rights finally does come out—it is not out at this point, but will come out later on this year—Canadians will, I think, be very satisfied that we've achieved the right balance in terms of protecting their rights.
Yes, there is misinformation out there, unfortunately. When you look at at the issue of tarmac delays, you see that there is actually no national standard that exists in this country at the moment. The only thing that does exist is that certain airlines publish in their tariffs some things about tarmac delays. For people who don't know what this tariff is, it's essentially the contract between you and the airline when you buy a ticket; it's all that fine print that most people don't ever read.
Let me read for you the one from Air Transat. It says: “If the delay exceeds 90 minutes while at the gate, or 4 hours in the event of a Tarmac delay...”, which of course was the situation last summer at the Ottawa airport—they never did get to a gate—