First of all, I'm very interested because I hear about it every day. Second, I'd like to correct your description of the role of the Canadian Transportation Agency. It is a quasi-judicial body responsible for ensuring that complaints are properly dealt with, including by the airlines, and that decisions are made according to the rules. It's not just about standing up for consumers, it's also about making the right decisions about who is right and who should be compensated.
On June 16th, 2020. See this statement in context.