You'll understand if I'm a little disappointed. The Canadian Transportation Agency, the organization that is supposed to defend travellers and passengers, is giving the airlines permission not to reimburse their customers. It has even given them the right to not deal with any complaints about flights cancelled because of COVID-19 before October 28.
At this time, the agency has 14,000 outstanding complaints. By the time the agency starts processing these complaints, it will be so far behind schedule that it will take more than two years to clear the backlog. What's worse is that you didn't even bother to respond when you were asked about this by journalist Mélanie Marquis from La Presse. It was your press secretary who did, and she said this: “It is within the CTA's jurisdiction to investigate complaints about its regulations as it sees fit.”
I wonder if you're interested in this problem and if you're ever going to deal with it.