What is missing first and foremost in dealing with those complaints is the will by the Canadian Transportation Agency to address them. We have documents indicating that the Canadian Transportation Agency has been sending away passengers who have valid complaints, telling them that they have no case. We don't know the full extent of that, because we haven't yet received all of the documents under access to information.
The issue of refunds seems to be the primary source of the recent batch of complaints. They could have been dealt with very swiftly and simply in a single proceeding for each airline. Precedence for that exists from SkyGreece—I have that from 2015—when they issued a single decision to deal with all of the issues relating to passengers who were stranded.
It does not take months or years to deal with some of those issues. It just takes the will to address it.