If the airlines, despite the critical situation and the potential impact on their cash flow, had decided to provide refunds, wouldn't that have simply put us in the position we're in today more quickly? Right now, the companies are asking taxpayers for millions of dollars in loan guarantees and other conditions. Is it fair to say that we were inevitably going to end up at the same point anyway, so it wasn't worth provoking customer anger to that extent?
On December 8th, 2020. See this statement in context.