Certainly we understand that the rate increase was difficult, but it was a necessary decision. We exhausted all our options prior to increasing service charges, including assessing the CEWS program and achieving significant reductions with respect to capital and operating costs.
This increase, in fact, could have been much higher prior to the reductions we imposed. Unfortunately, we certainly understand and are acutely aware that our customers are facing their own challenges. We worked through to minimize the impact of a rate change as much as possible by using our debt capacity and our liquidity to support our customers. I will note that in doing so we were deferring payment of the increase, interest-free, over a five-year period, as I mentioned in my opening remarks.