Thank you for your question, Mr. El-Khoury.
Allow me to respond in English.
If I heard you correctly, Mr. El-Khoury, there were two questions.
Question one was that you appreciate our refund policy. Thank you very much for those words.
The distinction between guest cancellations and carrier cancellations is a really important one. It's a distinction that exists in the United States and the United Kingdom, which are jurisdictions that the consumer advocates are pointing toward. I want to make that distinction. It is an important one that doesn't get a lot of remarks in the public sphere, but it is a critical distinction in how the government and your committee look at the issue.
I missed in the translation what you were asking about with respect to whether the refunds were making things difficult. I didn't quite get that, so if I could get clarity—