Thank you for your question.
First, I'd like to say that Air Canada has spent more than $1.2 billion to refund travellers for their tickets since the start of the pandemic.
All travellers who had refundable tickets have been reimbursed according to the terms and conditions of the tariffs submitted by Air Canada to the Canadian Transportation Agency.
As for your question on full refunds, we have, from the outset, been complying with the order and statement of the Canadian Transportation Agency specifying that, when there are reasons beyond the carriers' control, travel credit vouchers were an acceptable solution as long as their timeline and terms and conditions were flexible. Air Canada has improved its voucher policy.
As for your question about refunding all travellers, as we have publicly stated on a number of occasions, if assistance is provided to air carriers and if that assistance is reasonable and proportional to the losses the carriers are incurring, we are fully prepared to issue refunds.