Thanks for that question.
I've had the opportunity to speak with the Canadian families, individuals associated with victims who were close to Canada, on a number of occasions now. I've learned a great deal from all of them. My condolences again go out to each and every one of them. I can't imagine the impact that this has had, nor do I want to imagine it.
We've learned a great deal. When this first occurred, we treated it as an aviation safety issue that we needed to get to the bottom of. Our national aircraft certification group and our aviation safety experts wanted to get to the bottom of it. We clearly outlined to the FAA our expectations, where we were not going to go, where we wanted to go. We started working with our aviation partners, and we wanted to address this issue.
What we missed was the personal impact, the human impact, that these accidents have. That's what we will learn and will do better on in the future. I do hope that—and I take the point that was made—we don't have to act again in this sort of way, but we did already. We just passed the anniversary of PS752 and the downing of that aircraft.
The conversations that we had with the family members of ET308, the Ethiopian Airlines 302, have directly impacted how we engage with families. It's impacted how I continue—how we, as a team, continue—to engage with the Ethiopian families, but it impacted right away how we engaged, from the beginning, with the PS752 families.