Minister, that process is a dumpster fire. There's a backlog of 16,000 complaints. It's totally deadlocked and no one is getting help from that process. The EU, the U.S. and the U.K. all found a way to get refunds for air passengers. Why are they so much better able to protect their air passengers' rights than Canada is?
On February 18th, 2021. See this statement in context.