Thank you, Mr. Chair.
My questions are perhaps for Mr. Keenan, but I suppose whoever is best equipped to answer them can jump in.
I want to start where I left off with the minister, talking a little bit about the CTA, the Canadian Transportation Agency, and the complaints that it's received. We all know there's a huge backlog of complaints, and we heard from the minister that at least 10,000 additional complaints have been received since the beginning of the pandemic.
I'm wondering if Mr. Keenan can speak to how many of those 10,000 complaints have been investigated, or whether, given the backlog, the CTA simply hasn't been able to get to the pandemic-related complaints.