Thank you for your replies.
I believe I understand that we can't expect much from you regarding the reimbursement of airline tickets. There are people who handle complaints at the Canadian Transportation Agency. But the person responsible for handling complaints has been excluded from the Bar. Are you comfortable with this situation?
In addition, I would like to know the process for selecting the people you appoint to the Canadian Transportation Agency's board of directors. You appointed the spouse of someone who does lobbying for airlines.