I want to give a very clear response to this question. The non-binding statement on vouchers was issued in order to protect passengers from ending up with nothing at all as a result of this situation, in part because of the legislative gap that I spoke about earlier. Nothing in that non-binding statement in any way affected or affects the rights of anybody who brings a complaint before us. The Federal Court of Appeal has already recognized that passengers' rights aren't affected. Right in the body of the statement, we said that every complaint would be considered on its merit. Every complaint will be considered on its merit, impartially, based on the evidence and the law.
On December 1st, 2020. See this statement in context.