Stephanie Kusie at the Transport, Infrastructure and Communities Committee

On December 1st, 2020. See this statement in context.

December 1st, 2020 / 4 p.m.

Conservative

Stephanie Kusie Conservative Calgary Midnapore, AB

Thank you, Chair.

Mr. Streiner, the APPR gives airlines 30 days to respond to customer complaints. Why can't your own agency meet that standard?

You have said today you have a backlog. Why do you think any Canadian, or anyone for that matter, would complain to your agency and wait when they can complain to a carrier and get an answer in 30 days?

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