The challenge here, Mr. Streiner, as I'm sure you can guess from this line of questioning, is that as a quasi-judicial body, the CTA is in a position to fairly and without prejudice adjudicate these complaints that have come in from air passengers. Does this statement on vouchers not prejudice that process? This very clearly sets out the outcome of those complaints related to refunds. You've already said that it's reasonable, so why adjudicate the specific complaint if you've already said that it's a reasonable approach?
