But that's the impression many people have.
The Canadian Transportation Agency is currently nearly two years behind in processing the various complaints. Last spring, the agency also said that none of the complaints regarding air travel and ticket refunds would be dealt with until September.
What kind of message does it send to the airlines when it says that it won't deal with travel complaints? Are they being told not to issue refunds to their customers, because they're not going to get a slap on the wrist anyway?