Thank you very much, Mr. Streiner.
Actually, I'd like to know if you are familiar with subparagraph 122(c)(xii), which talks about the right to obtain a refund when the carrier fails to provide transportation for any reason.
In your opening remarks, you mentioned that nowhere in the legislation does it state that companies had to make these refunds. However, subparagraph 122(c)(xii) states the opposite:
(xii) refunds for services purchased but not used, whether in whole or in part, either as a result of the client's unwillingness or inability to continue or the air carrier's inability to provide the service for any reason...