We have training and we constantly improve the training curriculum to make sure that the training always improves and that we capture those cases where we saw things going wrong.
Generally, I'm actually pretty confident that the training level of our staff is good. However, I also recognize that in some cases we are maybe not as clear as we should be about how to handle some special devices.
We have cases where there are big mobility aids that do not fit in the cargo hold. People would try to make it work with the best intentions. They would tilt it over to the side and the tilting over to the side would then cause either damage or some unintended function of the device. With this, it's doing something with good intentions to actually get it on board and let it fly with the guest, but the good intentions could actually damage the device.
These are things we saw happening and we drew our conclusions. Going forward, we'll be much clearer on what kind of devices and what sizes and weights can actually fly on a particular aircraft type and which ones cannot. This is one of the improvements that we need to make.
I'm confident that, overall, the training program is effective. We absolutely ensure that everyone performs the training.