First of all, this is why I'm here. I also need to interact and hear from you what you're hearing.
However, some cases make it to the media and some cases don't make it to the media. Every case is brought to our attention. Every single case is a case that we investigate in order to improve our service. It is our ambition to provide good service.
These guests are as valuable to us as any other guest. We want to be an accessible airline. That has been our ambition from the first day.
That doesn't mean that we are perfect. No organization is ever perfect. There's no organization where no mistakes or errors ever happen. We have a good track record, even as an industry, for learning from our mistakes. If we just look at flight safety, for instance—