Thank you, Mr. Chair.
I welcome the witnesses this morning and thank them for being here to enlighten us on these incidents.
Passengers with disabilities who use mobility aids, specifically those with wheelchairs or scooters that require certain kinds of tools to adjust, face inconsistent application of policy as to whether they are allowed on the plane or not. What is the policy? Can you tell us how that is communicated to your frontline staff in terms of inconsistent application of this policy?
I recall that, more than 10 years ago when I was travelling with my mom, she didn't have much of a disability, but we took precautionary measures to get her from her entry to the airport to reaching the plane by getting here transported by a wheelchair so that she wouldn't get fatigued. We were the ones to instigate that. We needed that type of service.
What happens today with somebody who has disability X, Y or Z, the moment they purchase a ticket? What are the questions asked of them? What are the procedures that follow right after that? Where does this information go after that? Whom does it connect to? Who reacts?