Thank you, Mr. Chair, and thank you to our witnesses from WestJet.
We've had some discussion. You've talked about the fact that your procedures are being updated and obviously training has been in place for some time, which has been asked about already.
I want to ask not just about the training, but about the training that is done in terms of awareness and sensitivity. We're hearing some examples where staff walked by people who were having instances.
Has that changed given the media stories, some of which were highlighted here? How is that going to continue to change to make sure that...?
It's one thing to phone passengers and have that conversation after. What concrete actions are taking place to make sure there's a high level of sensitivity around these incidents?