I can start.
Our quarterly report is to look at trends internally to see if there's anything.... We act on every single complaint as we get it. For example, for the last three quarters of last year, we had 51.5 million passengers who came through our checkpoints. We received 56 accessibility complaints, representing 0.0001% of accessibility.
Don't get me wrong, every complaint is important.
Rather than going into the details, I'll have my director who is responsible for complaints talk a little bit mope about the process. However, we call them immediately.
Rhoda, I don't know if you want add more?