Turning briefly to Ms. Semaan from CATSA, you mentioned the fact that disabilities present differently; many of them are invisible. I'm thinking about my own experience as an air traveller and going through security screening at airports. No one has ever asked me if I have a disability or require any special accommodations.
How do CATSA's contractors identify a need for certain accommodations for people with disabilities when they present themselves at a security screening?
When I go to a security screening, it seems that these days it's a yelling-based system. I have people barking at me to pull out any containers of liquids I have and put down my laptop. You know, there's a lot of chaos and yelling in some airports at some times. No one has ever stopped to ask if there are special accommodations that are needed. What is the procedure for that?