Thank you, Mr. Chair.
I do want to preface my comments by saying that we are attempting today to be proactive and to hopefully not get to the space where we have to react when it comes to fines. Yes, we expect regulations, procedures and standards to be put in place, but at the end of the day, we have to focus on these things not happening in the first place. Enforcement has to be a part of that. The separate discussion is reactive when it comes to fines, etc.
I will say that it disturbs me that we don't have an end-to-end process. This is a service. Bottom line, it's a service. We have to recognize that mobility aids are not luggage. They are in fact extensions of one's body and one's independence—period. That said, it's incumbent upon all of us, us as government, to ensure that we continue to analyze and improve business practices across the board. That's our job. But we can only do that with our partners, and that's you. End-to-end service by the airports, CATSA and the airlines is incumbent. With that, the goal is to extend or provide a positive customer experience end to end.
I'll ask you the same question that I'll be asking those folks back there, who don't look very happy: Why aren't you—CATSA and the airports and the airlines—working together to come with recommendations on standards and procedures, and therefore, on our part, regulations, to provide that end-to-end experience?