Thank you, Mr. Chair.
I want to thank the Westjet witnesses for joining us,
I'll pick up from where my colleague left off regarding the staff training issue. She put a question about this issue to the witness who appeared before you.
I referred to a number of cases in the media where people with reduced mobility encountered issues and filed complaints. It quickly became apparent that most cases that received media coverage involved staff who lacked training and who didn't know how to look after people with reduced mobility.
The case of Lisa Gilliard and Phil Gilliard, which recently received media coverage and concerned WestJet, shows the same situation again. The staff weren't properly trained. They didn't know how to look after the passenger, or at least they didn't look after him properly.
You said that all staff who interact with people with disabilities must receive training. Why do these situations occur if the staff have been properly trained?