In all of my professional career in finance before finding this new role in my life, I was always involved in an industry that aimed to deliver superior client service, so when I hear you comment about receiving the client service and the standard not being there, I have to tell you that I almost feel like rolling up my sleeves and saying, “Okay, how can we do better? What can I do as a member of Parliament to make sure that happens, because that's incredibly important.”
It adds to providing end-to-end service, which leads into my question. What types of things are we putting in place to make sure that end-to-end service and the overall client experience is there, not for the average passenger, but for those with disabilities, who do need that extra help? What would you say the CTA could do to make sure that is applied throughout the system?