Thank you for the question.
Certainly that is an issue that we've been talking about quite a bit.
With these hand-offs, really the airports are responsible from the curb to the check-in counter. Then the airlines and their partners are responsible from the check-in counter to the plane. When you look at that, really the north star would be a seamless passenger experience. That's what we would like to see.
I think there are many ways that we could deliver that. That's part of what we're looking at now through pilots. Mr. Strahl mentioned Europe. We're looking at everything to see what those options and best practices are. I think, as Ms. Cadieux said, there are challenges everywhere in this delivery.
We need to look at the best practices and what's working well here now. Pearson has a seamless experience that does work well.
What can we learn from our own environment? What can we learn from other environments in order to make this better? I think continuous improvement is always the goal.