I believe better data is needed everywhere. Certainly I understand that's difficult. Data is always interesting from that perspective. If you don't ask the right questions, you don't get the right results. I think it is important that we have the data, because I think it's clear. They do a lot of things right. If they're doing a lot of things right then those aren't areas in which we need to fix things. But where are those pain points?
We're going to find those only if we have much more specific data.