Thank you.
For my part, I find this situation sad nonetheless. I wonder whether the interpretation of international practices must necessarily define the end result, or whether it's possible for action to be taken. I'm thinking of air passenger regulations, for example, which are not the same from one country to another. In my opinion, with a little courage, it would be possible to put policies in place. At least, that's my point of view.
This brings me to another question for the Canadian Transportation Agency.
What is the agency's role when it comes to ensuring that people with reduced mobility have access to the services they need at airports? They sometimes have trouble getting assistance from competent people to help them board the plane and stow their equipment. Is it up to the airport or the airline to provide these services?
What is the Transportation Agency's role in overseeing all this? Do you only have a complaints-handling role, or do you put rules in place? Do you monitor this? Are there people who make sure these services are available?