I think it is. The attitude is different. I've noticed that in the last few months that I've travelled.
What I'm noticing, too, is that they're not empowered to make decisions on the ground when something comes up with a person with a disability. You say, “I need this”, and they say that they don't know if they're allowed to take you to get something to eat. They have to check. They're not empowering their frontline people and making them feel like it's okay that they made a decision that was best for that customer.