Thank you for the question.
Certainly from a customer perspective, we are looking at two areas. First, obviously, is the number of complaints as a percentage of the number of customers travelling with disabilities and continuing to improve that year over year. The second area we are exploring is looking at doing some surveys of our customers with disabilities. As you heard, Kerianne speaks to many customers, but we would like to speak to as many as possible to get their feedback. The scoring of that survey would also be an internal benchmark to let us know how we're doing and, more importantly, how we are improving. That's certainly from a customer perspective.
From an employee perspective, one of the measures we look at is the percentage of management who have a disability. We measure that internally. We ask our employees for that information. It's probably under-reported. Today, roughly 5% of our management group has a self-declared disability. I think that's another important measure from an internal perspective.