Currently, the data we have is very minimal and relies on the willingness of airlines to actually document and provide that when requested, if they choose to, and the reports we have, the complaints from the CTA.... I know first-hand that the majority of people I've engaged with who have disabilities don't know what to do when they're in a situation and often don't even file a report because they don't think there's any point. They don't think they're protected. They don't think the rights they have currently are documented in any way that will actually result in a proper resolution.
We need data that automatically documents every single time a mobility device is damaged or lost. Currently, we are only hearing the stories that reach the news, which is not a proper transparent accountability system.