I'd like to see co-creation with people with disabilities in every single policy, every decision, every training and every single thing that touches a disabled passenger's experience. We don't have the proper seats at the table. We—people with disabilities—are the experts on this issue, as you have heard in this study, yet we are not involved in the plans and decisions made. We are not sitting in the boardroom when the executives are looking at this issue. That's the biggest change. If we were there, we could ensure cohesion, we could ensure consistency and we could ensure representation. It's missing. It's lacking.
