Thank you, Mr. Strahl.
Just for the benefit of the committee, I will move my other commitments so that I can stay as long as you need me. This happens frequently to us as lawyers, so just take whatever time you need. I will answer whatever questions you have.
In response to your specific question, this is a tremendously important issue for people who are blind, who have low vision or who are deaf-blind. Every time we're passed from one person to another, we have to redescribe our bags. We have to redescribe the various services we need or things we need to do. We have to retrain people on what sort of assistance we may or may not require. We are dealing with people with different levels of skill and different levels of training. It just adds to the frustration of the travel experience.
I would very much support, as an individual—as would, I suspect, most people who are blind—the idea of being able to follow one person from the time of check-in or arrival at the airport right until they board the plane. There's nothing more frustrating than being handed off after you go through security, not knowing that the security agents have moved your bags to various terminals to be checked, not knowing what's where and not being able to tell the agent who has now met you where your stuff has gone. That's a reality for those of us who are blind.