Yes. I think you're absolutely right.
The thing that frustrates me even more is that about three years ago, I did a training video with Deloitte for Air Canada in which we talked about these various issues. It's being used by the airline and I'm recognized a number of times by airline staff as I go through the airport, yet funnily enough, they don't seem to have absorbed the content of that video.
One of the points I make is that everywhere along the journey, passengers with disabilities need, one, to be treated with dignity at all times and, two, to be able to exercise that degree of independence they wish to exercise as part of their travel journey.
This is what's missing in all of this. All of that independence, as we're passed from person to person to person, is taken away from us. I'm going to put it as directly as I can. We're treated like cargo, and that's not acceptable.
We're passengers, just like everyone else.