Thank you, Mr. Chair.
I'd like to thank the witnesses again. We'll try to do them justice in our report. This is one of the most important studies we've undertaken.
I'd like to ask Mr. Reznick a question. This will probably be my last question today, given the time we have left.
Following the appearance of Air Canada representatives before the committee, we received a document that explained to us how well the company was doing in handling complaints and working hard for people with accessibility needs.
I know that, for your part, you represented Mr. Tim Rose in a lawsuit against Air Canada. Your goal was to bring about systemic corrective measures so that the company would comply with the Accessible Canada Act.
Could you tell us a little about what these systemic corrective measures are?