Thank you, Mr. Chair.
Mr. Bijimine, we've heard some statements made by airlines about air passenger protection regulations, so I'll ask some questions on that front.
My questions are more about how the regulations treat passengers who make complaints. As you know, this is a long-standing concern of ours.
Recently, we heard stories from passengers who are no longer being told by the CTA where they stand in the queue. At one point, when you made a complaint, the CTA would tell you that you were complaint number 20,337 or 60,592, or whatever your spot was in the queue. That's no longer happening.
Are you aware of this?