Why did it take so long for some action to be taken? If you're saying that certain protocols were followed and the right people were advised, why did it take so long, close to six hours, before some action occurred? You have a control centre. What did the control centre do? What is established at that point?
I know this is going to come out from your protocols, but we'd like to hear. Do you have a crisis operations centre that takes place right away?