Thank you, Mr. Chair.
Thank you for being with us today. This is not your first time. Welcome.
We all know that all passenger transportation companies have unfortunate situations several times a year. Whether that affects the passengers, the public or employees, they have plans to deal with all kinds of such situations. I know Via Rail has dealt with numerous incidents, probably hundreds, over the years, from accidents to suicides, train or infrastructure failures, freight train derailments, medical emergencies, terrorism, etc.
My understanding is that procedures require an immediate mobilization of everyone who can contribute to be part of the emergency team required to resolve or mitigate the problem. I also know that Via Rail has been a leader in customer service, including recovering from such incidents, and is rated by customers as providing superior customer satisfaction, which is objectively measured.
Is my introduction not true? Are my assumptions not correct? If my assumptions are correct, I'd like to know, what went wrong?