I would start with saying I fully agree with you that the length of time the people were on board is unacceptable, and the entire executive and the board agree that this is the case. That's why we apologized: We didn't follow due process to make sure that we looked after our passengers in the correct way.
When I talked about the immediate actions that we've put in place already, some of them may sound like a repeat of 2022, but I can assure you that it's a step up from those things, because we learned from what happened on August 31. We looked at what we had done in 2022 and said, “What else can we do?” The evacuation process is new.
We put it in place immediately after, because, as Madam Toporowski explained, it's normal when you have a mechanical failure that a lot of people focus on trying to fix that and trying to bring the train to destination. We now have a new protocol in place so that before there's a length of time of delay, as soon as we have an unusual situation—a mechanical failure or other—we will convene the executives together and have a conversation about what happened and what we're finding out in real time, and will make a quick decision to evacuate the passengers if it looks like we cannot get them to destination in a reasonable period of time.
That's brand new. We've never done that before in such an organized way, and this is now the process that we have in place.