Your introduction is accurate. What happened on August 31, it's important to note, was an isolated incident. We deal with situations, as you pointed out, regularly, because we operate on a network of over 20,000 kilometres across the country, with mixed traffic and so on. We deal efficiently with all types of situations every day.
To discuss a bit about what we've discovered so far that went wrong on that day, I'd like to pass the microphone over to my colleague, Ms. Toporowski.