Thank you.
If I may, just to begin, I wish to apologize to the passengers who were unfortunately held on that train for much too long on that particular day, August 31.
Having said that, I would like to address what we found and what we've discovered. Since 2022, we did learn some lessons. Very specifically, we realized that we needed to take better care of passengers on board the trains, to take a look at what our protocols were with alternate transportation, and to make sure we were visible, offering food and water on board the trains, as an example. Those protocols were maintained and held.
Although the communication on board the train was frequent, the unfortunate part was that the information regarding where the rescue would happen and at what time it would happen was lacking. That's what caused many issues on board the train.