Thank you, Mr. Rogers.
Our compensation policies are based on the degree of the delay. Typically, it's either 50% or 100% travel credits for the travel they were delayed on. In this particular case, with train 622, given the extensive delay and conditions and the fact they were on that train for so long and there was a level of anxiety, obviously, from our customer side of things, we offered a 100% refund, recognizing the fact that it was unacceptable from a service-level perspective and from a well-being perspective.