Any kind of delay for our passengers is unacceptable, and once again I apologize to all the passengers who were on that train, but regardless of what type of passenger they are and who they are, we offer the same level of compensation. If there's additional support they need on those trains, that's what our onboard staff is trained for as well, to offer additional assistance as required.
On September 19th, 2024. See this statement in context.