We take all our passenger complaints very seriously, and we do have a mechanism when they come in via email or voice mail or through our call centres. Sometimes they're mailed directly to Mr. Péloquin, me or other executives. They're responded to specifically related to the issue they're addressing.
With respect to what happened on August 31, there were a number of complaints that came in. Notwithstanding the ones that Mr. Péloquin mentioned, we've gotten about 43 complaints from passengers on train 622. They are being responded to.
As part of our outreach to find out what happened on those trains, we've interviewed 30 passengers as well, at random amongst different cars, to find out the level of service, how we performed in terms of our protocols, which ones were adhered to and where they found failings. We're hoping that, with the complaints that were proactively sent in to us as well as those that we're going to seek, we'll get better information in terms of what they would look for in the future.