May I continue?
Thank you.
Related to the communication, we do have a protocol in place in terms of escalation. That's where the failure was. For the team that was working on the problem, as Mr. Péloquin mentioned earlier, this incident was an isolated incident. It was unique in that we had two mechanical failures on the same train.
The first mechanical failure took about two hours to fix, at which point the train started to move again. After moving for 30 minutes or so, there was a secondary mechanical failure. Having addressed the first one, the team had to move its mindset to solving the second one. The problem-solving was around what we could do to fix that train and move it as quickly as possible.
We did make calls to look for alternate transportation. We contacted 10 bus companies. None were available.
We were in contact with CN throughout the whole time. During those kinds of incidents, we work well with them in terms of trying to come up with solutions. They did offer an opportunity to remove the train as well. Our train was closer and had a better opportunity to move that train in the future.
Regarding the communication, as I mentioned, what happened was that we were trying to solve the problem and move the passengers as quickly as possible. The failure was in not escalating as quickly as we needed to.